Privacy Policy and Terms of use at van Deurs Denmark

We only collect personal data in cases where this relevant to us and we will only collect personal data if it is relevant to your activity at van Deurs Danmark.

When collecting, processing and using your personal data, we always adhere to all relevant statutory provisions.

We will only keep your personal data as long as we have either a legal obligation to do so or as long as it is relevant to the purpose with which they were collected.

Information we collect

If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to offer you our services.

We can retrieve information such as name, e-mail address, mailing address, shipping address (if it varies from mailing address) and phone number.

van Deurs Danmark collects and processes your personal data when you do the following:

Visit our website

Carry out a purchase of our products

Create a customer account

Sign up for our newsletter

Notify our website

Send us questions, complaints or feedback

The data controller

The data controller for collecting, processing and using your personal information at www.vandeursdanmark.dk

van Deurs Denmark, Kirstinehøj 23A, DK-2770 Kastrup, CVR: DK21590894

Treatment Basis and Purpose

Your regular contact information, such as name and address, we collect to deliver the product you have purchased from us. We will collect your email address to send you an order confirmation and a delivery confirmation.

If you have given your consent during the registration process or on our website, we will use your e-mail address to send a newsletter.

You can subscribe to the newsletter at any time. All newsletters also contain a link for unsubscribtion. If processing of personal data is based on your consent, you are entitled to revoke the consent at any time.

If you do not want to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.

Your information (except your e-mail address, if you have consented to processing it for receipt of offers) will be deleted 5 years after you have received your item.

Other recipients of personal data

We do not sell your personal data to third parties, and we do not transfer your personal data to third countries.

If you have ordered delivery, the details of your name, address, phone number and e-mail address will be delivered to our freight company  GLS, UPS or Dachser for delivery of your purchases.

We have our webshop through DanDomain A / S, which acts as our data processor. All personal data you provide on our website will be stored in DanDomain's data centres.

We have entered into data processing agreements with our data servers. This is our guarantee that they comply with the applicable rules for the protection of your personal data.

Your rights

As registered, you have a number of rights that we must ensure at all times. You are entitled to request the following:

To access and correct / change your personal data

To delete personal data

You also have the right to object to the processing of your personal data and you have the right to file a complaint with a data protection authority.

If you no longer wish to process your personal information or to limit the processing of your personal information, you may also send us a request to our e-mail address info@vandeursdanmark.dk.

The following conditions apply to all deliveries from van Deurs Denmark. They apply in all cases where no other written agreements have been entered into between you as a buyer and van Deurs Denmark.

The following conditions apply to all deliveries by van Deurs Danmark. This shall apply in all cases where no other written agreements between you as buyer and van Deurs Danmark has been made.
Documentation and advice
If there are product descriptions and manuals for the product, these will follow the delivery by van Deurs Danmark.
Please note that for online orders the screen colours of a product can differ from the actual colour, as they are dependent on the settings on your PC.
Order confirmation
Orders made by phone, issued via the Internet or by reading with an electronic sensing device, are legally valid even without a signature of the purchaser.
Customs and VAT
Customs and VAT will not be displayed at order creation. The customs vary from country to country, and we can not specify for all countries. For customers in the EU, we recommend you include a valid VAT. Nr. On the first order, otherwise we will charge you 25% Danish VAT.
We do not split packages as the minimum order quantity is equal to the number in the package. We reserve the right to correct the ordered number to increase or decrease to a complete package number.
Delivery and transport
It is your duty to inform us of opening times and holidays. Should the freight forwarder not find you at home, you have to carry the cost of re-supply.
The delivery of goods by van Deurs Danmark is considered complete when you have received the goods.
Shipments are carried out by UPS or DACHSER. Freight costs and obligations are EX Works (Incoterms 2010)
Backorders will be sent without any further notice.
A commitment to deliver the ordered item does not exist. van Deurs Danmark reserves the right to deliver products only upon availability.

The transport cost to Spain, Italy and France are 15% of the order value, this does not comply if the delivery adress is not on the mainland. Small orders can be more than 15% if the ordered goods needs to be on a pallet to ensure no damages.

Risk of goods
The risk for the goods acquired at van Deurs Danmark passes upon receipt of the goods to you.
It's your duty when receiving the goods, to check the packaging and to accept or reject the goods with reservation in case of damage. Evt. Damage should be documented; otherwise we cannot claim transport damage and you will not be credited.

Complaints and order cancellation
Any errors or shortcomings in the delivery must be reported to van Deurs Danmark, within 8 days of receipt of goods with image documentation sent to info@vandeursdanmark.dk
We reserve the right to correct calculation or printing errors, accounting errors and similar manifest errors at any time.
We do not refund goods that are not returned in their original packaging.
Cancellation of an order must be made within 5 days of order creation.
In case of cancellation of a customer order  in part or full after 5 days or rejection of delivery, you will be charged with  a  administration fee of 30% of the order value and in case of rejection of delivery you will also be charged with the shipping cost. If the order is partly cancelled we will charge you with 30% of the value of the cancelled goods.
Information regarding your options about complaints:  http://ec.europa.eu/odr
Period of validity
In the case of strong price fluctuations and / or price fluctuations in raw materials, we reserve the right to adjust our prices accordingly.
Price and payment - default
In the shop you can order your products online and we'll send you an invoice with the goods.
You can also order via telephone, fax or mail or at the fair.
Customers are not entitled to deduct costs of disposal from the invoice amount.
The contractor's prices are ex-works. They do not include freight, postage, insurance and other shipping costs a.
The delivered goods remain our property until full payment.
If you do not meet the payment deadline we charge a reminder fee of €15,00 +€3,50, and 18% interest per annum
With the first payment reminder we also charge a compensation fee of € 40,00 according to EU Regulatory of March 2013.
The Client will be charged with the cost of collection + legal collection if the claim is forwarded to EULER HERMES. This generally corresponds to € 170 + 20% of the principal amount.
The claim will be forwarded to Euler Hermes within 80 days of non-fulfilment.
Copenhagen, 05.25. 2018

*All prices at van Deurs Danmark and the web address http://www.vandeursdanmark.com are ex . VAT . (Without VAT)