The following conditions apply to all deliveries by van Deurs Danmark. This shall apply in all cases where no other written agreements between you as buyer and van Deurs Danmark has been made.
Documentation and advice
If there are product descriptions and manuals for the product, these will follow the delivery by van Deurs Danmark.
Please note that for online orders the screen colours of a product can differ from the actual colour, as they are dependent on the settings on your PC.
Order confirmation
Orders made by phone, issued via the Internet or by reading with an electronic sensing device, are legally valid even without a signature of the purchaser.
Customs and VAT
Customs and VAT will not be displayed at order creation. The customs vary from country to country, and we can not specify for all countries. For customers in the EU, we recommend you include a valid VAT. Nr. On the first order, otherwise we will charge you 25% Danish VAT.
We do not split packages as the minimum order quantity is equal to the number in the package. We reserve the right to correct the ordered number to increase or decrease to a complete package number.
Delivery and transport
It is your duty to inform us of opening times and holidays. Should the freight forwarder not find you at home, you have to carry the cost of re-supply.
The delivery of goods by van Deurs Danmark is considered complete when you have received the goods.
Shipments are carried out by UPS or DACHSER. Freight costs and obligations are EX Works (Incoterms 2010)
Backorders will be sent without any further notice.
A commitment to deliver the ordered item does not exist. van Deurs Danmark reserves the right to deliver products only upon availability.

The transport cost to Spain, Italy and France are 15% of the order value, this does not comply if the delivery adress is not on the mainland. Small orders can be more than 15% if the ordered goods needs to be on a pallet to ensure no damages.
The minimum freight are € 35,00

Risk of goods
The risk for the goods acquired at van Deurs Danmark passes upon receipt of the goods to you.
It's your duty when receiving the goods, to check the packaging and to accept or reject the goods with reservation in case of damage. Evt. Damage should be documented; otherwise we cannot claim transport damage and you will not be credited.

Complaints and order cancellation
Any errors or shortcomings in the delivery must be reported to van Deurs Danmark, within 8 days of receipt of goods with image documentation sent to info@vandeursdanmark.dk
We reserve the right to correct calculation or printing errors, accounting errors and similar manifest errors at any time.
We do not refund goods that are not returned in their original packaging.
Cancellation of an order must be made within 5 days of order creation.
In case of cancellation of a customer order  in part or full after 5 days or rejection of delivery, you will be charged with  a  administration fee of 30% of the order value and in case of rejection of delivery you will also be charged with the shipping cost. If the order is partly cancelled we will charge you with 30% of the value of the cancelled goods.
Information regarding your options about complaints:  http://ec.europa.eu/odr
Period of validity
In the case of strong price fluctuations and / or price fluctuations in raw materials, we reserve the right to adjust our prices accordingly.
Price and payment - default
In the shop you can order your products online and we'll send you an invoice with the goods.
You can also order via telephone, fax or mail or at the fair.
Customers are not entitled to deduct costs of disposal from the invoice amount.
The contractor's prices are ex-works. They do not include freight, postage, insurance and other shipping costs a.
The delivered goods remain our property until full payment.
If you do not meet the payment deadline we charge a reminder fee of €15,00 +€3,50, and 18% interest per annum
With the first payment reminder we also charge a compensation fee of € 40,00 according to EU Regulatory of March 2013.
The Client will be charged with the cost of collection + legal collection if the claim is forwarded to EULER HERMES. This generally corresponds to € 170 + 20% of the principal amount.
The claim will be forwarded to Euler Hermes within 80 days of non-fulfilment.
Copenhagen to 15/10/2015

*All prices at van Deurs Danmark and the web address http://www.vandeursdanmark.com are ex . VAT . (Without VAT)